Description

Responsibilities  

- Monitor the desktop and infrastructure stability using a combination of tools, including but not limited to, SysTrack, Splunk, ExtraHop, SevOne, for alerts, and performance metrics for the environment.

- Respond to alerts, perform first-level triage, and escalate to resolvers as necessary

- Identify environmental issues and participate in the problem management process

- Perform drift management against core applications

- Perform software remediation for escalated devices post-deployments

- Ensure PC environment is running optimally and remediate any health issues

- Create and update reporting records for monitored items and newly discovered issues

- Knowledge Mgmt Process - Review and validate technical solutions; also provide feedback to improve the knowledge repository

- Proactively identify process gaps and recommends solutions

- Monitor desktop/laptop/virtual for a variety of end users, and work with resolver teams on corrective actions

Qualifications/Skills Required:

- Excellent knowledge of Windows 10 Operating System

- Prior knowledge of VMware and Citrix

- Intermediate Knowledge of MS Exchange/Messaging applications, including but not limited to: Office365 suite, Zoom and Symphony

- Excellent communication skills

- Good report creation skills

Would be a plus to have:

- Working knowledge of PowerShell, VBScript, Command-line, JavaScript, and HTML

- Intermediate knowledge of Network Architecture and Topologies

- Knowledge of monitoring tools for network and workstations, including but not limited to: Splunk, SysTrack, SevOne, and Corvil

Key Skills

Education

Bachelor's degree