Description

You will provide Level 2 desktop support and hardware/software troubleshooting for desktops, laptops, and tablets.

Responsibilities

• Troubleshoot hardware and software issues on desktop, laptop, and tablet computers.
• Use remote control tools to assist off-site users.
• Configure, deliver, and install new computers and peripherals for new hires.
• Document incidents and service requests accurately within the ticket tracking system.
• Prioritize workload based on established service level agreements.

Required Skills

• 3+ years of experience as a Desktop Support Technician.
• 3+ years of experience with PC operating systems.
• 3+ years of experience in a customer service role.
• 3+ years of technology support experience.
• 3+ years of experience with MS Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to lift up to 50 pounds of computers or IT equipment.
• Reliable transportation.
• High School Diploma or GED equivalent.

Preferred Skills

• Bachelor's Degree.
• CompTIA A+ Certification.
• Experience with Networking Principles, TCP/IP, LAN, and WAN.

Key Skills

Education

Bachelor's Degree