Description

You will provide 3rd line technical support and manage systems within the Enterprise Desktop Service remit.

Responsibilities

• Execute monthly routine tasks including patch cycles, image cycles, and Group Policy changes.
• Resolve escalated incidents and technical issues through 3rd line troubleshooting.
• Support project-driven activities and service improvements, including small system designs and image designs.
• Implement MECM, MDT, and other general technical desktop activities.

Required Skills

• 3+ years of experience in desktop technical support.
• Expertise in Windows 10 desktop imaging and Microsoft Deployment Toolkit (MDT).
• Strong knowledge of Microsoft System Center Configuration Manager (MECM) for OS deployment, application deployment, patching, and endpoint protection.
• Proficiency with Active Directory and Group Policy Objects, including AppLocker and Firewall implementations.
• Experience with Windows lockdown using Group Policy to NSCS/Microsoft SCM levels.
• Advanced troubleshooting skills using Sysinternals tools such as ProcMon and NetMon.
• Experience with Citrix virtualization for desktops and applications.
• Knowledge of Application Virtualization (App-V) and User Environment Virtualization (UE-V).
• Ability to convey technical concepts clearly to various audiences.

Key Skills

Education

Any Graduate