Description

Provide third-line support and technical expertise for the Enterprise Desktop Service in London.

Responsibilities

• Execute monthly routine tasks, including patch cycles, image cycles, and Group Policy changes.
• Resolve third-line technical incidents and issues escalated to the Desktop Service.
• Support project-driven activities and service improvements through system and image design.
• Implement MECM, MDT, and other general technical deployments.
• Provide clear and concise technical updates and documentation.

Required Skills

• 5+ years of experience in desktop technical support.
• Expertise in Windows 10 Desktop Imaging and Microsoft Deployment Toolkit (MDT).
• Proficiency with Microsoft System Center Configuration Manager (MECM/SCCM) for OS deployment, application deployment, patching, and Endpoint Protection.
• Advanced knowledge of Active Directory Group Policy Objects (GPO), including AppLocker and Firewall implementations.
• Experience with Windows Lockdown using Group Policy to NSCS/Microsoft SCM levels.
• Proficiency using Sysinternals tools such as ProcMon and NetMon for troubleshooting.
• Experience with Citrix Virtualization for desktops and applications.
• Knowledge of Application Virtualization (App-V) and User Environment Virtualization (UE-V).
• Strong ability to convey technical concepts to various audiences.

Key Skills

Education

Any Graduate