Desktop Specialist

Provide technical support and troubleshooting for end users in Nashville, TN.

Responsibilities

• Respond to user support requests accurately and efficiently.
• Triage and escalate issues after gathering necessary information to resolve them.
• Utilize support tools and software to manage user requests.
• Monitor and sort through user feedback received via multiple channels.

Required Skills

• 5+ years of experience in technical support or customer service roles.
• Proficiency with computer hardware and general computer operations.
• Experience providing customer service via email and written channels.
• Strong written communication skills.
• Hands-on experience with CRM software.
• Strong typing skills and help desk support capabilities.
• Proven time management and decision-making skills.

Preferred Skills

• Any Graduate degree.