Description

You will provide Level 2 help desk support, resolving hardware and software issues for Windows 7 and Windows 10 environments.

Responsibilities

• Resolve hardware and software issues across Windows 7 and Windows 10 operating systems.
• Manage virtual desktops and linked clones using VMware vSphere.
• Configure and install Windows-based hardware, peripherals, network printers, and thin clients.
• Create and apply system images using Clonezilla.
• Support enterprise applications including Lotus Notes and Office 2016.

Required Skills

• 3+ years of experience in Level 2 help desk support.
• 3+ years of experience with Active Directory, Lan Sweeper, and Remote Desktop.
• 3+ years of experience using VMware vSphere to support virtual desktops.
• 3+ years of experience utilizing ITSM service desks.
• 3+ years of experience configuring Windows hardware, peripherals, and thin clients.
• 3+ years of experience using Clonezilla for system imaging.
• 3+ years of experience supporting Lotus Notes.
• 1+ year of experience supporting Office 2016 in an enterprise environment.
• 1+ year of experience troubleshooting Windows 10 OS and applications.

Education

• Any Graduate degree.

Key Skills

Education

Any Graduate