Description

You will provide senior-level technical support and infrastructure management for end-users in a law enforcement environment.

Responsibilities

• Troubleshoot hardware and software issues for end-users in a second-tier help desk setting.
• Install, configure, and support mobile hardware and software solutions including printers, scanners, GPS, and in-vehicle systems.
• Develop and execute test plans, perform system-level testing, and ghost or image hardware.
• Conduct technical training for end-users in classroom settings and create corresponding documentation.
• Configure and troubleshoot wireless devices and support specialized traffic and criminal software.

Required Skills

• 60 months of experience working with end users to troubleshoot hardware and software issues.
• 36 months of experience in a second tier help desk environment.
• 36 months of experience developing test plans and performing system level testing.
• 18 months of experience installing and supporting mobile hardware and software solutions.
• 36 months of experience conducting technical and end-user training in a classroom environment.
• 36 months of experience developing technical documentation and training materials.
• 6 months of experience in ghosting and imaging hardware.
• 12 months of experience supporting Traffic and criminal software in a law enforcement environment.
• Bachelor’s Degree in Information Technology or related field.

Key Skills

Education

Bachelor’s Degree