Description

You provide Tier 1 technical support for state employees and customers on-site in Atlanta, GA.

This role is on-site.

Responsibilities

• Resolve Tier 1 technical issues for internal and external customers.
• Escalate complex problems to Tier 2 support when they exceed your subject matter expertise.
• Communicate effectively with state employees to provide necessary information and services.
• Maintain service standards to meet customer expectations.

Required Skills

• Experience as a Help Desk Analyst or in an equivalent support role.
• Ability to troubleshoot and resolve Tier 1 technical issues.
• Associate's degree in a related field from an accredited college or university, or two years of experience as a Help Desk Analyst.
• Equivalent combination of education and job-specific experience.
• Ability to work 100% onsite in Atlanta, GA.

Key Skills

Education

Any Graduate