Description

You will provide first-tier technical assistance to state employees and external customers in Atlanta, GA.

Responsibilities

• Resolve Tier 1 technical issues directly or escalate complex cases to second-tier support.
• Troubleshoot hardware and software problems to meet customer expectations.
• Manage service requests through established support workflows.
• Communicate with internal and external customers to provide necessary information and services.

Required Skills

• Minimum of two years of experience in a Help Desk Analyst 1 role or equivalent position.
• Strong background in desktop support and technical support.
• Hands-on computer repair capabilities.
• Proven ability in hardware and software troubleshooting.
• Associate's degree in a related field or equivalent professional experience.

Preferred Skills

• Experience working with state government entities or large-scale public sector customers.
• Familiarity with IT service management (ITSM) ticketing systems.

Key Skills

Education

Any Graduate