Description

You will provide tier one technical support to state employees and internal or external customers.

Responsibilities

• Resolve tier one technical issues directly for customers.
• Escalate complex problems to second tier support when they exceed your subject matter expertise.
• Communicate with users to provide information and services that meet customer expectations.
• Document and track support requests to ensure timely resolution.

Required Skills

• Experience working as a Help Desk Analyst.
• Ability to handle tier one support requests in a professional environment.
• Strong communication skills for interacting with state employees and external customers.
• Associate's degree in a related field from an accredited college or university or equivalent experience.
• Two years of experience at a Help Desk Analyst 1 level or equivalent.
• Proven ability to follow technical escalation procedures.

Key Skills

Education

Any Graduate