Description

You will provide end-user technical support for desktops, laptops, and network hardware, owning the full lifecycle from installation to decommissioning.

This role is on-site.

Responsibilities

• Test, identify, repair, and document technical issues for desktops, laptops, printers, and smart devices.
• Reimage computers and hard drives, managing IMACD functions including installation and decommissioning.
• Back up and restore user data, settings, and system configurations.
• Categorize and prioritize support requests in the ticketing system, tracking status through resolution.
• Perform asset inventory and coordinate hardware/software procurement with relevant staff.

Required Skills

• 5+ years of experience in technical support roles.
• Working knowledge of DHCP, DNS, IP addressing, and subnetting.
• Basic understanding of Wireless LAN and Ethernet desktop configuration issues.
• Familiarity with troubleshooting software issues and break-fix procedures.
• Experience supporting Avaya devices.
• Ability to adhere to agreed-upon ticket response and resolution SLAs.
• Experience assisting with Incident and Problem management activities.

Key Skills

Education

Any Gradute