Description

You will provide technical support and break-fix services for end-user devices across Windows and Mac environments.

Responsibilities

• Resolve hardware and software issues for end-user devices through the Service Desk ticketing system.
• Coordinate between end users and technical teams to troubleshoot underlying infrastructure and application problems.
• Manage incident, problem, and request resolution for PC hardware and software.
• Triage device issues requiring OEM support and coordinate dispatch support.
• Manage Zoom Meeting consoles and meeting room setups.

Required Skills

• 5+ years of experience in Help Desk and Technical Support environments.
• Proficiency with Windows and Mac operating systems.
• Hands-on experience with Microsoft Windows Operating Systems and Microsoft Office products.
• Working knowledge of TCP/IP and network hardware including routers, switches, and hubs.
• Experience troubleshooting home networks and Wi-Fi connectivity.
• Familiarity with Microsoft Windows Server technology.
• Experience following ITIL processes and procedures.
• Ability to manage tasks within ServiceNow or a similar ticketing system.
• Degree requirement: Any Graduate.

Preferred Skills

• ITIL framework certification.
• Experience with Active Directory security administration, including employee additions, transfers, and deletions.

Key Skills

Education

Any Graduate