Description

Provide technical support for global Windows workstations, Office apps, and hardware issues in a 24/5 rotational environment.

Responsibilities

• Resolve tickets and incidents using runbooks, managing on-site and remote support requests.
• Partner with Level 2/3 teams and external vendors to troubleshoot complex infrastructure issues.
• Monitor service alerts and automate repeatable administrative tasks using scripting.
• Maintain hardware, software, and network connectivity for end-user devices.
• Participate in rotational weekend on-call duties as required.

Required Skills

• BS Degree in Computer Science, Engineering, or related field, or equivalent experience.
• 5+ years of experience in desktop support, including trading floor environments.
• Deep knowledge of Windows 10/11, Windows Server 2012+, and Office 365 (Outlook, SharePoint, OneDrive).
• Proficiency with Active Directory, Group Policy, and Azure administration.
• Hands-on experience with software deployment and hardware troubleshooting.
• Scripting skills in PowerShell and Python to automate routine tasks.
• Understanding of networking fundamentals and Linux exposure.
• Familiarity with Bloomberg, FIX Protocol, and remote access solutions.

Preferred Skills

• Experience with DLP (Data Loss Prevention) tools.
• Strong analytical skills with the ability to work with minimal supervision.

Key Skills

Education

Any Graduate