Description

You will provide end-user hardware and software support for a mixed macOS and Windows environment.

This role is on-site.

Responsibilities

• Configure, install, and troubleshoot desktops, laptops, printers, and mobile applications.
• Manage the full lifecycle of incident resolution using ServiceNow, including detailed troubleshooting notes and Knowledge Base contributions.
• Maintain real-time accuracy of asset details within ServiceNow CMDB, MDM, and AirWatch through weekly site audits.
• Coordinate onboarding for new hires and agency temps, covering asset procurement, supplier liaison, and Day 1 technical support.
• Analyze recurring technical problems to recommend corrective actions and permanent solutions.

Required Skills

• 5+ years of experience in Desktop Support.
• Proficiency in supporting both macOS and Windows operating systems.
• Hands-on experience building machines and configuring hardware.
• Direct experience using ServiceNow for incident and asset management.
• Strong understanding of ITIL practices.
• Experience managing mobile applications and device deployment.
• Proven ability to manage asset audits and maintain CMDB accuracy.
• Ability to coordinate logistics with suppliers and internal departments.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate