Desktop Support Analyst

You will resolve inbound technical issues for High-Speed Internet and voice services while supporting field operations with ONT changes and service provisioning.

Responsibilities

• Aid field technicians with ONT changes, activations, and service provisioning to restore customer services.
• Assign facilities, correct service orders, and redirect orders to engineering or customer support teams.
• Reroute tickets to relevant departments to rectify assignment errors and ensure prompt service delivery.
• Maintain and provision logical inventory in critical systems for voice and data services over copper and fiber facilities.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency in Desktop Support and Computer Repair.
• Background in Technical Support.
• Knowledge of ONT changes and service provisioning.
• Experience managing service orders and facility assignments.
• Ability to work with copper and fiber facility provisioning.

Preferred Skills

• Bachelor's degree or any graduate degree.