Description

You will provide on-site and remote technical support for hardware, software, and network connectivity issues.

Responsibilities

• Troubleshoot and resolve hardware, software, printer, and network connectivity issues.
• Manage asset inventory by tracking and maintaining accurate equipment records.
• Perform device imaging and computer refreshes to ensure hardware remains up-to-date.
• Support live events by operating and troubleshooting AV systems, including projectors, microphones, and video conferencing.
• Collaborate with senior IT staff to resolve complex technical issues and improve support workflows.

Required Skills

• 5+ years of experience providing IT support in an office environment.
• Proficiency with the ServiceNow ticketing system.
• Basic understanding of audio and video equipment functions.
• Ability to lift and carry equipment up to 50 lbs.
• Willingness to travel to various client locations as needed.
• Bachelor's degree or equivalent industry experience, technical certifications, or IT/AV coursework.
• Strong problem-solving skills and attention to detail.

Preferred Skills

• Familiarity with video conferencing platforms, office tools, and operating systems.
• Basic knowledge of networking and cabling.
• Experience with asset management software and IT service management tools.
• Familiarity with life sciences, healthcare, or pharma environments and HIPAA standards.

Key Skills

Education

Bachelor's degree