Description

You will provide Tier 2/3 support for desktop, server, and application infrastructure in a financial trading environment.

This role is hybrid.

Responsibilities

• Install, troubleshoot, and support Windows (7/10/11), macOS, Office 365, Teams, and financial trading applications.
• Image and reimagine devices (laptops, desktops, thin clients) using SCCM based on ServiceNow requests.
• Support LAN/WAN, TCP/IP, DNS, DHCP, VPN, and email systems, including Active Directory and Group Policies.
• Handle move/add/change requests, execute smart-hands support, and log incidents in ServiceNow within SLA.
• Deliver white-glove support to senior leaders and trading floor personnel, including Bloomberg, FactSet, and Reuters.

Required Skills

• 5+ years of experience with Microsoft Windows OS and Active Directory/Group Policies.
• 5+ years troubleshooting TCP/IP, DNS, DHCP, and VPN networking issues.
• 5–10 years of IT end-user support experience in a financial or trading floor environment.
• Strong understanding of SCCM, imaging, VDI, and device lifecycle processes.
• Experience supporting market data applications (Bloomberg, FactSet, Reuters).
• Strong hardware troubleshooting skills across Dell, HP, Surface, and Apple devices.
• Proficiency with ServiceNow for incident and service request management.
• Familiarity with mobility management (iOS/Android).

Preferred Skills

• CompTIA A+, Network+, or Security+ certification.

Key Skills

Education

Any Gradute