Description

You will provide enterprise-level support for end-user computing environments.

This role is on-site.

Responsibilities

• Troubleshoot software and hardware issues across Windows Operating Systems in a global enterprise setting.
• Manage configuration, deployment, and lifecycle of devices using SCCM and Intune.
• Implement and maintain patching schedules following Microsoft policies (WSUS, Update Rings).
• Support and maintain core enterprise technologies including AD, DNS, Exchange, and Citrix.

Required Skills

• 8+ years of experience in customer service and IT support for Windows OS.
• 6+ years experience with Configuration Management, MDM, and deployment methods using SCCM and Intune.
• Proficiency with Windows 11 features, updates, and industry best practices.
• Experience with deployment methods: inventory control, security baselining, and application deployment.
• Understanding of Office 365/Microsoft 365 and client support interactions.
• ITIL Foundation and Agile experience.
• Knowledge of enterprise technologies like Azure, Intune, and Windows Analytics.

Preferred Skills

• Basic experience troubleshooting Apple devices.
• Active technical certifications.

Key Skills

Education

Bachelor's degree