Description

Provide on-site technical assistance and hardware/software configuration for end users in Appleton, WI.

This role is on-site.

Responsibilities

• Install and configure desktops, laptops, mobile devices, peripherals, and associated software.
• Execute break-fix tasks, desk-side support, data migrations, and hardware refreshes.
• Manage the ticket queue to ensure resolution within defined service level agreements.
• Coordinate with vendors for warranty repairs and hardware replacements.
• Perform hands-on support for network data and voice devices, including phone installations and cable testing.

Required Skills

• 1-3 years of experience as a Field Services Technician.
• Proficiency with Windows operating systems and MS Office.
• Experience troubleshooting VPN, local, and network printing.
• Ability to install and troubleshoot a wide range of applications.
• Experience with IP, wireless, analog, and digital phone systems.
• Technical ability to punch cables and use testers for IP and TDM phones.
• CompTIA A+ certification or equivalent.
• Physical ability to lift up to 30 lbs at waist level.

Preferred Skills

• BS/BA in Computer Science, Information Systems, or equivalent experience.

Key Skills

Education

Any Graduate