Desktop Support Associate

Provide technical support for internal and external customers, resolving simple to moderately complex issues. Minimize downtime and maintain satisfaction through efficient troubleshooting and data migrations.

Responsibilities

• Research and resolve technical issues to minimize downtime.
• Execute data migrations and computer hardware swaps.
• Document all customer issues accurately in the call tracking system.
• Escalate complex calls to appropriate departments when necessary.
• Provide after-hours support via an on-call rotation.

Required Skills

• 3+ years of computer systems related experience.
• 2 years of proprietary software support experience.
• 1 year of Windows operating system troubleshooting experience.
• Desktop support and hardware troubleshooting.
• Computer repair and maintenance.
• Data migration workflows.
• Any Graduate degree or equivalent combination of education and experience.

Preferred Skills

• Experience with JURIS or claims management applications.