Description

You will provide Tier 1 and Tier 2 technical support for workstations in a 24x7 operating environment.

Responsibilities

• Handle Tier 1 and Tier 2 issues including helpdesk phone support and remote troubleshooting.
• Image workstations according to standard operating procedures and configure all associated hardware.
• Perform proactive maintenance including firmware, OS, anti-virus, and security patch updates.
• Manage domain accounts, group permissions, and resolve VPN connectivity issues.
• Support remote sites and coordinate activities across different business units.

Required Skills

• 5+ years of experience in desktop support or a similar technical role.
• Proficiency with Windows 11 and Mac operating systems.
• Hands-on experience with PC builds and deployments.
• Experience managing and resolving issues within Office 365.
• Solid understanding of Azure AD.
• Experience using ServiceNow for ticketing and incident management.
• Practical knowledge of networking fundamentals.
• Experience troubleshooting cloud technologies and various software applications.
• Ability to perform hardware repairs and manage system updates.

Preferred Skills

• Prior experience in IT helpdesk support roles.

Key Skills

Education

Any Graduate