Description

You will provide technical support and hardware/software troubleshooting in a multi-layered client-server environment.

This role is on-site.

Responsibilities

• Resolve support tickets independently within agreed SLA volumes and timeframes.
• Perform root cause analysis for on-call escalations and complex technical issues.
• Collaborate with laboratory technicians to install and maintain software.
• Manage knowledge base updates, train new staff, and coach analysts.

Required Skills

• 5+ years of experience in desktop support and hardware/software diagnostics.
• Proficiency with Active Directory and Change Management processes.
• Hands-on experience with JAMF, Microsoft SCCM, and Microsoft Intune.
• Solid understanding of TCP/IP, Ethernet, and Serial interface standards.
• Experience managing anti-virus, anti-spam, wireless communication, and mobile devices.
• Knowledge of FileVault Disk Encryption and security protocols.
• Ability to ensure seamless interconnectivity between desktops, file servers, email servers, and application servers.
• Excellent documentation and interpersonal communication skills in English and the local language.

Preferred Skills

• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Gradute