Description

Key Skills: Windows Operating Systems, Azure, Active Directory, Microsoft 365, Intune, PowerShell, Networking, Technical Support, Troubleshooting, Cloud Administration

Good to Have Skills: Experience with Exchange, Teams, SharePoint, Entra ID, endpoint security, EDR/XDR alerts, phishing response, backup and recovery processes, disaster recovery, system monitoring, access controls, audit compliance, and security best practices. Knowledge of automation tools and asset management systems would be beneficial.

Roles & Responsibilities:

• Provide Tier 1–2 technical support for hardware, software, and network issues across the organization.
• Install, configure, and maintain hardware and software systems to ensure optimal performance and reliability.
• Support Microsoft 365 services, including Exchange, Teams, and SharePoint for seamless collaboration.
• Manage user accounts, permissions, and access controls to maintain security and proper access levels.
• Monitor system performance, availability, and service health to ensure business continuity and optimal operations.
• Assist with backup, recovery, and disaster recovery processes to protect critical business data.
• Monitor and respond to EDR/XDR alerts to maintain endpoint security and threat detection.
• Support phishing response, endpoint security, and access protection controls to safeguard organizational assets.
• Automate routine administrative tasks using PowerShell or similar tools to improve operational efficiency.
• Maintain accurate system, process, and support documentation for knowledge management and compliance purposes.
• Support the joiners and leavers process, ensuring timely setup and removal of user access.
• Provision and deprovision user accounts, devices, and business system access according to organizational policies.

Experience Required: Solid understanding of Windows operating systems and networking fundamentals. Basic knowledge of Azure and modern cloud administration concepts. Strong troubleshooting and problem-solving skills. Clear written and verbal communication skills. Must be willing to work in US or UK shift hours

Key Skills

Education

Any Graduate