Description

You will provide onsite and remote technical support for Windows, Mac OS X, Linux, iOS, and Android platforms, resolving hardware, software, and connectivity issues. You will manage system administration, asset lifecycle, and user onboarding/offboarding processes while ensuring cross-platform compatibility and security compliance.

This role is on-site.

Responsibilities

• Resolve technical incidents across Windows, Mac, Linux, iOS, and Android environments, including hardware replacements and system configurations.
• Manage user onboarding and offboarding, including workstation setup, equipment collection, and data wiping for repurposed assets.
• Administer and maintain Mac and Windows systems, performing software installations, updates, and license compliance tracking.
• Track hardware and software assets, conducting monthly cycle counts and coordinating with OEM vendors for warranty and disposal.
• Partner with global IT teams to support server infrastructure, print services, and telecom communications in meeting rooms.

Required Skills

• 5+ years of experience in desktop support or IT operations.
• Hands-on troubleshooting of Windows, Mac OS X, Linux, iOS, and Android platforms.
• Experience with Active Directory, Microsoft Exchange (Hybrid), and Azure Active Directory.
• Familiarity with Service Now, JIRA, and Confluence for incident and project management.
• Knowledge of basic networking concepts, including IP address validation and static IP assignment.
• Ability to perform hardware part replacements, GPU installations, and rack/server support.
• Graduate degree in any discipline.

Preferred Skills

• Experience with Multi-Factor Authentication portals and Office 365 applications.
• Willingness to be trained on enterprise business applications and cloud vs. on-premise architectures.

Key Skills

Education

Any Gradute