Description

You provide end-user technical support and hardware maintenance for local and remote sites.

This role is on-site.

Responsibilities

• Deliver break-fix support for laptops, desktops, tablets, and mobility devices including iOS.
• Manage the Remedy ticket queue to ensure resolution within defined service levels.
• Execute IMAC tasks, including office moves, re-stacking, and hardware provisioning.
• Support operating systems, MS Office, and imaging devices like printers and MFDs.
• Coordinate with vendors for warranty repairs and Level 3 support for service enhancements.

Required Skills

• 5+ years of experience in desktop support or level 1 helpdesk services.
• Strong proficiency with client-based operating systems and hardware.
• Hands-on experience with TCP/IP network protocols for device connectivity.
• Experience managing ticket queues within a ticketing system.
• Proven ability to troubleshoot Microsoft applications and client-based software.
• Capability to lift heavy equipment within a stockroom environment.
• Flexibility to travel to remote sites or colocation facilities.
• Strong analytical and problem-solving skills.
• Ability to provide on-call support on a rotational basis.

Preferred Skills

• Technical certifications from Microsoft, HP, or Dell.

Key Skills

Education

Any Gradute