Description

You will provide L2 technical support for end-users, hardware, and manufacturing lab tools.

Responsibilities

• Manage and resolve user incidents routed from the Service Desk or escalate to appropriate teams.
• Support manufacturing and lab tools, including configuring new tool PCs and resolving networking issues in clean room environments.
• Troubleshoot hardware including desktops, laptops, monitors, mobile devices, A/V equipment, and printers.
• Administer Active Directory, manage printer queues, and configure static IP addresses.
• Perform hardware maintenance, including the replacement of hard drives, memory, and graphics cards.
• Deploy equipment and software to end users and document solutions in the knowledge base.

Required Skills

• 3-5 years of experience providing end-user technical support.
• Proficiency with Windows XP, 7, and 10.
• Experience with Active Directory administration.
• Ability to troubleshoot basic network issues, including activating ports, VPN connections, and switch configurations.
• Knowledge of anti-virus and anti-malware programs.
• Experience building, imaging, and wiring/cabling computers.
• Skill in installing and supporting a wide range of peripherals and Microsoft Office suite.
• Experience with mobile device support using Intune and Duo.
• Ability to interpret common software errors and exit codes.

Preferred Skills

• A+ Certification.
• Any Graduate degree.

Key Skills

Education

Any Graduate