Description

You will provide direct technical support to end users and executive leadership.

Responsibilities

• Provide hardware break/fix, warranty support, and reimaging for desktops, laptops, tablets, and workstations.
• Diagnose and resolve operating system and application issues, including unique, non-recurring problems.
• Manage asset inventory, procurement activities, and configuration database accuracy.
• Handle shipping and receiving of hardware and equipment move services.
• Partner with infrastructure teams to provide touch support within on-site data centers and server rooms.

Required Skills

• 5+ years of experience in desktop support or technical end-user assistance.
• Proficiency in desktop imaging and system reimaging.
• Experience with hardware procurement and asset inventory management.
• Proven ability to provide primary support to VIP and executive users.
• Skill in troubleshooting mobile devices and printers.
• Ability to perform installation and testing of computers and peripherals.
• Experience providing direct face-to-face end user support.
• Capability to provide time and resource estimates for assigned tasks.

Key Skills

Education

Any Graduate