Description

Provide dedicated on-site desktop and trade floor support for front-office users, including portfolio managers, traders, and research analysts, ensuring minimal disruption to market operations.

This role is on-site.

Responsibilities

• Deliver desk-side support during market hours, taking end-to-end ownership of high-priority incidents to ensure rapid resolution.
• Install, configure, and troubleshoot Windows-based laptops, multi-monitor setups, and secure endpoints for trading environments.
• Manage incidents and service requests via ServiceNow or Jira with strict SLA adherence, following ITIL processes.
• Provide L1 support for investment applications such as Bloomberg, Refinitiv, FactSet, and Aladdin.
• Support back-office users, new joiner onboarding, and VDI/Citrix environments for secure platform access.

Required Skills

• 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services.
• Strong expertise in Windows desktop support, endpoint configuration, and multi-monitor workstation setup.
• Hands-on experience with Active Directory, VPN, Networking, and Citrix/VDI.
• Proficiency with ITSM tools including ServiceNow and Jira.
• Ability to prioritize issues impacting market data feeds, order execution, and pricing systems.
• Experience supporting portfolio managers, traders, and research teams in time-critical environments.
• Strong communication skills with the ability to maintain composure during high-pressure market scenarios.

Preferred Skills

• Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin).
• Knowledge of market data platforms such as Bloomberg or Refinitiv.

Key Skills

Education

Any Graduate