Description

Provide on-site field support for hardware and software systems in Bothell, WA.

Responsibilities

• Resolve customer issues related to hardware installation, repair, upgrades, and maintenance.
• Provide on-site field support, including servicing and repairing systems and equipment.
• Instruct customers on the proper operation and maintenance of systems and equipment.
• Perform analysis and prepare reports regarding system problem trends and issues.
• Act as a technical and administrative liaison for assigned projects.

Required Skills

• 5+ years of field support experience.
• Proficiency with Windows XP, 10, and 11.
• Experience supporting Mac OS and iOS.
• Hands-on experience with Active Directory, MS Office, Phone Security, and OS365.
• Ability to configure new PCs and notebooks via imaging, SCCM, and standalone methods.
• Technical knowledge of networking troubleshooting, VPN connectivity, and security.
• Experience with ticket and asset management.
• Ability to configure network printers, HP configurations, and perform consumable swaps.
• Ability to lift and carry up to 40lbs.

Preferred Skills

• CompTIA A+, Network+, or Security+ certifications.
• Lenovo or other vendor certifications.
• Apple training.

Key Skills

Education

Any Graduate