Description

Job description: 
Provide Level 1/Level 2 desktop support for Windows 10/11 environments, troubleshooting desktops, laptops, printers, mobile devices, and peripherals while ensuring minimal downtime and seamless end-user experience.
Install, configure, and support Microsoft O365, Active Directory, VPN, standard business applications, and perform hardware upgrades (RAM, HDD/SSD, network adapters) along with system patching, upgrades, and routine maintenance.
Diagnose and resolve issues related to TCP/IP, DNS, DHCP, Wi-Fi, user accounts, profiles, system permissions, utilizing remote support tools such as TeamViewer, AnyDesk, SCCM, and RDP.
Manage incidents and service requests via ITSM tools (ServiceNow, Jira, Remedy), support onboarding/offboarding activities, maintain asset inventory/documentation, ensure IT security compliance, and collaborate with infrastructure, network, and security teams for escalations.

Artificial Intelligence (AI) Disclosure
We use AI-enabled tools to assist in screening applications based on job-related criteria

Requirements added by the job poster

• 4+ years of work experience with Computer Hardware

• 5+ years of work experience with Windows 10

• 3+ years of work experience with Internet Protocol Suite (TCP/IP)

Key Skills

Education

Any Graduate