Description

Provide on-site client-facing technical support and hardware maintenance for systems in Cambridge, MA.

This role is on-site.

Responsibilities

• Install, service, and repair systems on-site.
• Perform quality checks on system equipment operational status before deployment.
• Resolve customer issues involving hardware installation, repair, upgrades, and maintenance.
• Escalate complex issues to appropriate personnel for follow-up and troubleshooting.

Required Skills

• 3+ years of field support experience.
• Experience with hardware and software installation, support, and troubleshooting.
• Proficiency with Windows 10 and Windows environments.
• Experience with MS Office and Office 365.
• Ability to configure new PCs and notebooks via SCCM imaging.
• Experience with ticket management systems.
• Familiarity with iOS devices.

Preferred Skills

• Any Graduate education.

Key Skills

Education

Any Gradute