Description

You will provide technical support for Windows and Macintosh hardware and peripherals across the campus.

Responsibilities

• Troubleshoot Windows and Mac desktop and laptop issues from the network drop to the device.
• Configure hardware, load images, and install software for new and existing users.
• Manage conference room technical systems, including projectors, VC, and audio-conferencing equipment.
• Execute data migrations and assist with weekly technical onboarding and presentations for new hires.
• Resolve vulnerabilities by walking users through remediation steps identified in security reporting tools.
• Manage service requests from an assigned task queue, including office moves and hardware maintenance.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Windows 10 and macOS environments.
• Hands-on experience with AV/VC systems and conference room infrastructure.
• Experience with Microsoft software and hardware troubleshooting.
• Strong ticket management and triage skills.
• Excellent written and verbal communication skills in English.
• Ability to perform hardware maintenance, bulb replacements, and equipment RMAs.
• Proven ability to prioritize workloads and meet deadlines.

Preferred Skills

• Experience with ServiceNow or similar ticket-tracking workflow tools.

Key Skills

Education

Any Graduate