Description

You will provide technical assistance and hardware/software troubleshooting for end-users.

Responsibilities

• Diagnose and resolve hardware, software, and network issues via phone, email, or in-person.
• Manage the full incident lifecycle by recording, tracking, and prioritizing service requests in a ticketing system.
• Install, configure, and update software and hardware across computer systems and networks.
• Maintain and troubleshoot printers, scanners, and other peripheral devices.
• Provide step-by-step technical guidance and classroom support to users.

Required Skills

• 5+ years of experience in technical support roles.
• Proven ability to install, configure, and update software.
• Experience troubleshooting network issues.
• Proficiency in incident management and ticketing system workflows.
• Hands-on experience with hardware maintenance and peripheral troubleshooting.
• Any Graduate degree.

Key Skills

Education

Any Graduate