Description

You will act as the first line of support for end-users, managing hardware, software, and network troubleshooting.

Responsibilities

• Troubleshoot and resolve desktop, laptop, operating system, and application issues.
• Set up and configure new hardware and software installations.
• Install and maintain network printers and other peripherals.
• Document and track all support requests using the ticketing system.
• Provide technical support for hardware, software, and network-related issues.

Required Skills

• 5+ years of experience in desktop support.
• Proven ability to troubleshoot hardware and software problems.
• Experience configuring and setting up new hardware and software.
• Experience managing network printers and peripherals.
• Proficiency in using ticketing systems to track and document requests.
• Any Graduate degree.

Key Skills

Education

Any Graduate