Description

Act as the first line of support for end-users, resolving hardware, software, and network issues.

Responsibilities

• Troubleshoot and resolve desktop and laptop problems, including operating system and application issues.
• Set up and configure new hardware and software.
• Install and maintain network printers and other peripherals.
• Document and track all support requests using the ticketing system.

Required Skills

• 5+ years of experience in desktop support or technical troubleshooting.
• Proven expertise in hardware and software troubleshooting.
• Experience with hardware installation and configuration.
• Knowledge of networking fundamentals.
• Ability to manage and track requests through a ticketing system.
• Any Graduate degree.

Key Skills

Education

Any Graduate