Description

Provide Tier I and II technical support for internal users, external customers, and vendors while managing the full lifecycle of workstations and peripherals.

This role is on-site.

Responsibilities

• Install, deploy, troubleshoot, and maintain hardware and software across the organization.
• Manage the lifecycle of workstations, laptops, mobile devices, and peripherals.
• Maintain detailed records within workload, asset, and administrative applications.
• Apply routine troubleshooting methodologies to resolve issues and minimize user impact.
• Follow documentation and checklists to ensure consistent service delivery.

Required Skills

• 4+ years of technical support experience (or 6+ years without a degree).
• Experience repairing and maintaining workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
• Proficiency in deploying and supporting Windows operating systems and Microsoft Office Suite.
• Familiarity with general networking and customer/server concepts.
• Ability to communicate technical solutions in non-technical terms to end users.
• Proven ability to work independently and manage assigned tasks self-directedly.
• Strong professional communication skills via phone, email, and in-person.

Key Skills

Education

Any Graduate