Description

Provide technical support and hardware/software troubleshooting in a multi-layered client-server environment.

This role is on-site.

Responsibilities

• Resolve tickets independently within agreed SLAs and perform root cause analysis on escalated issues.
• Maintain desktop connectivity with file servers, email servers, application servers, and validation systems.
• Collaborate with laboratory technicians to assist with software installation and maintenance.
• Manage knowledge base updates, train new analysts, and document technical processes.
• Liaise with vendors and internal teams to ensure seamless system interconnection.

Required Skills

• 5+ years of experience in desktop support and hardware/software diagnostics.
• Proficiency with TCP/IP, Ethernet, and Serial interface standards.
• Hands-on experience with JAMF, Microsoft SCCM, and Microsoft Intune.
• Working knowledge of Active Directory and Change Management processes.
• Experience managing anti-virus, anti-spam, wireless communication, and mobile devices.
• Familiarity with FileVault Disk Encryption and security protocols.
• Ability to perform root cause analysis on complex technical problems.
• Strong documentation skills in English and local language.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

ANY GRADUATE