Description

You will provide hands-on technical support for end users across Windows and Mac environments.

Responsibilities

• Resolve hardware and software issues for Windows PCs, Macs, and iOS handheld devices.
• Manage incident tickets within ServiceNow, ensuring detailed note-taking and information gathering.
• Configure and image new PCs and prepare IT equipment for user onboarding.
• Support meeting room technology, including TVs, Polycom, and audio/video conferencing hardware.
• Follow technical guides for retiring and wiping old devices in coordination with the asset manager.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Windows and Mac operating systems.
• Experience troubleshooting Dell and Mac hardware platforms.
• Hands-on support for Microsoft Office 365 online and desktop applications.
• Experience managing incidents and tickets via ServiceNow.
• Ability to support mobile devices including iOS.
• Knowledge of peripherals, cabling, projectors, and phones.
• Degree in any field.

Key Skills

Education

ANY GRADUATE