Description

Provide onsite and phone-based technical support for users in Eden Prairie, MN.

Responsibilities

• Provide in-person and phone support for hardware and software issues.
• Manage hardware lifecycles including imaging laptops and decommissioning old equipment.
• Handle equipment shipping and receiving.
• Execute password resets and basic troubleshooting tasks.

Required Skills

• 5+ years of experience in Desktop Support or Help Desk roles.
• Experience using ServiceNow for ticket management.
• Proficiency in imaging computers and deploying laptops.
• Ability to work onsite in Eden Prairie, MN.
• Experience with hardware decommissioning and equipment logistics.
• Any graduate degree.

Key Skills

Education

ANY GRADUATE