Description

You will provide onsite and remote technical support to end-users covering hardware, software, and network issues.

Responsibilities

• Install, configure, and maintain desktop hardware and software, including OS, applications, and drivers.
• Diagnose and resolve technical hardware and software issues, minimizing operational downtime.
• Perform hardware upgrades, repairs, and replacements, coordinating vendor support as needed.
• Manage user accounts, permissions, and access rights within Active Directory.
• Create and maintain documentation, user guides, and knowledge base articles for technical resolutions.

Required Skills

• Proficiency troubleshooting Windows and macOS desktop operating systems.
• Expertise with productivity suites, including Microsoft Office and Adobe Suite.
• Solid understanding of TCP/IP, DNS, DHCP, LAN/WAN configurations.
• Familiarity with remote desktop support tools and assistance techniques.
• Ability to work independently and prioritize workload to meet service level agreements.
• Strong problem-solving abilities and proactive technical issue resolution.
• Bachelor’s degree in Computer Science or related field.
• Minimum 3 years in a similar technical support role.

Key Skills

Education

Any Graduate