Description

Provide onsite and remote technical support for end-users, covering hardware, software, and network issues.

This role is on-site.

Responsibilities

• Install, configure, and maintain desktop hardware, OS, applications, and drivers.
• Diagnose and resolve technical issues to minimize operational downtime.
• Perform hardware upgrades, repairs, and replacements, coordinating vendor support.
• Manage user accounts, permissions, and access rights within Active Directory.
• Create and maintain documentation, user guides, and knowledge base articles.

Required Skills

• 5+ years in a similar technical support role.
• Proficiency troubleshooting Windows and macOS desktop operating systems.
• Expertise with Microsoft Office and Adobe Suite.
• Solid understanding of TCP/IP, DNS, DHCP, and LAN/WAN configurations.
• Familiarity with remote desktop support tools and assistance techniques.
• Ability to work independently and prioritize workload to meet SLAs.
• Strong problem-solving abilities and proactive technical issue resolution.

Key Skills

Education

Any Graduate