Description

You will provide first and second-level technical support for end-user hardware and software.

Responsibilities

• Provide first and second-level support for desktops, laptops, printers, and peripheral devices.
• Install, configure, and troubleshoot Windows and Mac OS operating systems.
• Manage user accounts, profiles, and Active Directory tasks.
• Diagnose and resolve hardware and software issues, including business applications and productivity tools.
• Assist with network troubleshooting for LAN/WAN and VPN connectivity.
• Maintain IT asset inventory and document support activities and user guides.
• Escalate unresolved issues to senior IT staff or specialized teams.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Windows operating systems.
• Experience managing Mac OS environments.
• Hands-on experience with Active Directory.
• Knowledge of LAN/WAN networking basics.
• Experience troubleshooting VPN connectivity.
• Ability to support video conferencing and collaboration tools.
• Bachelor's degree or any graduate degree.

Key Skills

Education

Any Graduate