Description

Provide remote and in-person desktop support for users and on-site contractors in Austin, TX.

This role is on-site.

Responsibilities

• Deliver remote and in-person desktop support for users and contractors.
• Install and maintain computer equipment, printers, displays, and other devices following manufacturer guidelines.
• Configure and support government-issued mobile phones and tablets.
• Assist with service rollouts, including new desktop images, laptop images, and patch updates.
• Coordinate with equipment and software service providers to resolve technical issues.

Required Skills

• 5+ years of hands-on desktop computer and technical support experience.
• Proficiency with Office 365 and the MS Office Suite.
• Experience troubleshooting PCs and peripherals.
• Experience with Active Directory administration.
• Ability to convey technical details in layman’s terms to non-technical staff.
• Strong written and oral communication skills.
• Ability to lift 40 pounds.
• Must be local to Austin, TX.

Preferred Skills

• Experience troubleshooting basic networking issues.
• Experience supporting iPhones and iPads.

Key Skills

Education

Any Graduate