Description

Provide IT client services support to internal customers, balancing incident resolution with project work. This role is on-site.

Responsibilities

• Diagnose and resolve complex desktop and mobility hardware and software problems.
• Manage computer imaging, data transfers, device configuration, and inventory.
• Execute software and hardware rollouts, refreshes, and performance upgrades.
• Maintain the mobility queue and meet established service level agreements (SLAs).
• Collaborate with global IT service desks and third-party vendors to ensure environment stability.

Required Skills

• 3+ years of IT Desktop Support experience.
• Hands-on experience with Windows 10, Apple iOS, and Android mobile OS.
• Proficiency with SCCM (SMS) and Active Directory environments.
• Experience supporting x86/x64 hardware platforms.
• Working knowledge of VPN and MFA technologies.
• Experience using PC diagnostic utilities and security endpoint protection software.
• Ability to interface with third-party support and equipment vendors.
• Associate degree in IT, a related field, or equivalent experience.

Preferred Skills

• Experience with Mac OS X and JAMF.
• CompTIA A+ Certification.

Key Skills

Education

Any Gradute