Description

You will own the end-user technical support lifecycle, from initial troubleshooting to hardware resolution and inventory management.

This role is on-site.

Responsibilities

• Resolve computer hardware and software application issues using standard operating procedures.
• Manage equipment inventory, including processing RMAs and ordering new hardware assets.
• Maintain physical presence at service locations for hardware pickups and deliveries.
• Monitor, update, and escalate tickets, ensuring user sign-off upon resolution.
• Troubleshoot corporate network, wireless, and VPN access issues.

Required Skills

• 2+ years of technical experience in desktop support.
• Experience managing Office365 environments.
• Proficiency in processing RMAs and hardware inventory management.
• Ability to follow standard ticketing procedures and work instructions.
• Strong communication skills for user interaction and ticket escalation.
• Experience with hardware and software troubleshooting.
• Experience supporting VPN and wireless connectivity.

Preferred Skills

• Education: Any Graduate (B.E, B.Tech, BCA, 3-year Diploma, BSc IT, or BSc Computer Science).

Key Skills

Education

Any Graduate