Description

You will provide technical support for desktop computers, applications, and related hardware for staff and VIPs.

Responsibilities

• Diagnose, repair, and resolve hardware and software issues involving desktops, laptops, printers, and handheld devices.
• Manage the full lifecycle of support requests by categorizing, prioritizing, and documenting issues within a customer ticketing system.
• Perform system administration tasks including reimaging hard drives, backing up data, and restoring settings.
• Execute infrastructure administration functions such as LAN cable drops and asset inventory management.
• Train and orient staff on the use of hardware and software while recommending system upgrades.

Required Skills

• 5+ years of experience in technical support or IT infrastructure roles.
• Proficiency with Microsoft Windows desktop operating systems and Microsoft Office applications.
• Experience with MS Active Directory, including managing users, groups, and policies.
• Hands-on experience troubleshooting LAN, networking, and peripheral devices.
• Ability to provide on-site support from 08:00 to 17:00, including on-call and out-of-hours coverage as required.
• Strong communication skills in English.
• Ability to move equipment associated with escalated incidents.

Preferred Skills

• Experience working in project-based environments requiring teamwork and flexibility.

Key Skills

Education

ANY GRADUATE