Description

Provide onsite and remote technical support for end-users, resolving incidents across desktops, laptops, peripherals, and mobile devices.

This role is on-site.

Responsibilities

• Deliver break/fix support and troubleshoot hardware and software failures for EUC equipment.
• Execute IMACD operations, including installation, moves, additions, changes, and disposal of IT assets.
• Manage ticket lifecycles in ITSM tools, ensuring accurate logging, tracking, and documentation of all incidents.
• Conduct site surveys, asset refreshes, and coordinate warranty repairs with vendors and third-party suppliers.
• Support conference room technology, event setups, and proactive PC health checks to maintain system reliability.

Required Skills

• Strong troubleshooting skills for Windows and Mac operating systems.
• Experience with Active Directory, Windows Server, and Office 365 administration.
• Proficiency in Intune, Autopilot, and SCCM for device management and deployment.
• Knowledge of BitLocker encryption and network support basics.
• Ability to perform data backup, recovery, and secure hardware disposal.
• Experience with remote support tools and SmartHub assistance.
• Professional communication skills for onsite user interaction and vendor coordination.

Preferred Skills

• Experience with legal hold PC management and compliance guidelines.
• Familiarity with IT asset management lifecycles and recycling policies.

Key Skills

Education

Not specified