Description

Key Responsibilities

End-User and Site Support

•          Provide advanced on-site IT support for business users, VIP users, and executive-level staff at assigned company locations.

•          Deliver responsive VIP support with professionalism, urgency, discretion, and a strong focus on user experience.

•          Install, configure, maintain, and troubleshoot laptops, desktop computers, mobile devices, printers, scanners, monitors, docking stations, and related peripherals.

•          Diagnose and resolve hardware, software, operating system, application, network connectivity, and access-related issues.

•          Manage incidents and service requests from initial investigation through resolution, providing timely updates to users and stakeholders.

•          Escalate complex or high-impact issues to the appropriate infrastructure, security, application, or vendor support teams.

•          Support employee onboarding, offboarding, workstation moves, equipment replacements, and hardware refresh activities.

•          Support conference rooms, collaboration platforms, audio-visual equipment, and business meetings.

•          Maintain a high level of professionalism, responsiveness, and customer satisfaction

Key Skills

Education

Bachelor's degree