Description

Provide technical support for Windows and Apple macOS devices within a managed enterprise environment.

Responsibilities

• Manage application packaging and re-packaging services using MSIX-based packages.
• Execute device provisioning and de-provisioning using Windows Autopilot.
• Administer SCCM tasks including application deployment, patch management, and operating system deployment.
• Troubleshoot network connectivity, DNS, DHCP, and domain services.
• Document all completed system tests and ensure problem resolution.

Required Skills

• 5+ years of experience in technical service or customer support roles.
• Advanced knowledge of SCCM (2007/2012) including client installation, software distribution, and reporting.
• Proficiency with Office 365 and Outlook troubleshooting.
• Hands-on experience with Active Directory, Group Policy, and Domain Services.
• Strong expertise in WSUS and other patching tools.
• Experience supporting Windows Server 2012, 2016, and 2019.
• Technical proficiency in Windows 10/7 and Apple macOS troubleshooting.
• Experience using ServiceNow, LogMeIn, and Zoom.
• Knowledge of Microsoft Intune and Windows Autopilot.

Preferred Skills

• Experience with JAFM for Apple device management.

Key Skills

Education

Any Graduate