Description

Manage enterprise desktop infrastructure, application packaging, and device lifecycle provisioning across Windows and macOS environments.

This role is on-site.

Responsibilities

• Administer SCCM for application deployment, patch management, and OS deployment.
• Execute device provisioning and de-provisioning using Windows Autopilot.
• Manage application packaging and re-packaging using MSIX-based packages.
• Troubleshoot network connectivity, DNS, DHCP, and domain services.
• Document system tests and ensure problem resolution.

Required Skills

• 5+ years of experience in technical service or customer support roles.
• Advanced knowledge of SCCM (2007/2012) including client installation and reporting.
• Proficiency with Office 365 and Outlook troubleshooting.
• Hands-on experience with Active Directory, Group Policy, and Domain Services.
• Strong expertise in WSUS and patching tools.
• Experience supporting Windows Server 2012, 2016, and 2019.
• Technical proficiency in Windows 10/7 and Apple macOS troubleshooting.
• Experience using ServiceNow, LogMeIn, and Zoom.

Preferred Skills

• Knowledge of Microsoft Intune and Windows Autopilot.
• Experience with JAFM for Apple device management.

Key Skills

Education

Any Graduate